My online booking
Can I purchase a gift ticket?
Yes, it is possible to buy a gift ticket.
How can I be sure that my tickets have been purchased?
Your tickets have been purchased when you receive a confirmation of payment and an email containing your tickets. Do not confuse this payment confirmation email with the email confirming the creation of your account on our site.
Do I need to print my tickets?
No, you can present your tickets on your smartphone. Please be sure to have the barcode on your ticket available to be scanned at the venue.
I will not be able to come at the reserved visiting time. Can I come at the preceding or following visiting time?
If you come at a time other than that indicated on your tickets you may be denied access, because there may be no capacity left. But if you come on the same day, we’ll do our best to provide access.
I’m having difficulty in making a reservation and I’m taken back to the home page. What do I do?
We invite you to try again, as a lot of people may be trying to book the same date and visiting time. If you’re having any more problems with our booking system, please contact firstname.lastname@example.org.
Where can I find the tickets I have bought?
When your order is validated and paid for, the tickets are sent to your email address. You can also find the tickets by logging into your customer account and visiting the ‘My bookings’ section.
If you cannot find your tickets, your payment might have been refused, please check with your bank or card operator.
I cannot log into my customer account. What do I do?
Please ensure the spelling is correct and that there is not a space before and after your email address. You can also try to reset your password.
Can my tickets be exchanged, modified, or refunded?
Tickets cannot be exchanged, modified, or refunded.
In the event that the exhibition shown on the ticket is cancelled by Culturespaces, our customer service team will contact you as soon as possible by email or SMS to inform you and offer you:
- either, if possible, the rescheduling of the show concerned to a different day and/or time, your issued ticket will remain valid,
- or a ticket refund, specifying the terms and conditions.